Below are common issues due to web performance and suggested solutions.
Change your browser to Google Chrome or Firefox if you're not already using them. Safari can have degraded performance on our website, and the limitations on Internet Explorer can interrupt basic processes such as uploading a dataset.
If you are- please try resetting your browser, or updating to a newer version if needed.
Clear the cached data within your browser (you do not need to clear the browsing history).
If your subscription supports exports and you are having trouble exporting a map, please try the following:
- Refresh the page. Sounds simple, but it can help clear out old settings.
- Clear the cached data in your browser.
- Restart your browser.
Please contact firstname.lastname@example.org for further assistance.