Part of putting your drone to work is having the right data. Please see below for solutions to common questions regarding data exported from DroneDeploy.
The most important thing is to pick the right file for the right program.
Make sure you are using each file within an appropriate program.
For example, trying to view a high-resolution GeoTiff within an image viewer such as Windows Photo will not work. Likewise, a Web Mercator GeoTiff is a better choice for Google Earth than a JPG image.
Refreshing the page
If you are having trouble with requesting the export itself, please try refreshing the page between exports in order to clear the signals to our systems.
It may also be helpful to clear your browser's cached data.
Please check your spam folder, and whitelist "firstname.lastname@example.org" For customers with custom domains in their email, this is especially relevant.
Also- exports will only be sent to the recipient specified in the
Google Earth renders differently on each machine. Try exporting the map at 50cm resolution rather than a lower resolution, and see if that works. Work your way down to the resolution your computer can comfortably load.
Not every program can comfortably open every type of file. Be sure to select the file type appropriate for your workflow. Searching the compatibility of your outside software should give you this information.
If you get errors when opening a large export file, this is likely due to the file size being larger than your setup can comfortably process. There are a couple of options-
- Choose a lower resolution for the export.
- If you need the highest level resolution, opt to receive your map as a set of tiles rather than a single merged image. This may be easier to process on your computer than a multiple GB file. To do this, do not check "single image" when generating your export.
DroneDeploy data is georeferenced in WGS84, which is an Earth-centered datum. It is the same reference as GPS. Distortion on this projection is higher at far northern and far southern latitudes than it is close to the equator. Though the georeferencing is intact, the maps may appear stretched in one direction.
If you would like to view the map for reference, choose Web Mercator when exporting your map. It will more closely resemble your in-browser map.
The most common cause for export processing failure is requesting an export in too-high a resolution; this is especially the case for jpg format exports, which have a lower maximum pixel size than geotiffs. We suggest trying a lower resolution export if your export fails to process.
Please email email@example.com for further assistance.