DroneDeploy

Gathering Flight Logs

You can access logs of your flights in DroneDeploy, eliminating the tedious, manual data entry process for capturing flight data. These logs contain highly detailed information regarding your flight which includes drone battery life, GPS positioning, camera activity and more, providing a vital record of flight activities often required for regulatory compliance and insurance. These flight logs are also useful in diagnosing drone issues such as crashes and flyaways.

When you switch between the DroneDeploy app and the DJI Go app, you stop recording DroneDeploy flight logs. When you log out of your DroneDeploy app, you delete your stored information including flight logs. So it is always good to never log out if you have not gotten your logs for a flight yet.

Downloading Flight Logs

To download your DroneDeploy flight logs, open the plan options by clicking on the three dots, and click "Download Flight Logs"

Interpreting your Flight Logs in DroneDeploy Partner Software

DroneDeploy's data can be processed using a free website called AirData. From here you can analyze your DroneDeploy flight log.

Troubleshooting

Sometimes, your DroneDeploy flight logs are not available in the plan options menu next to your map/flight plan. This typically happens when your flight logs are generated on the device while your mobile device is offline. To get your logs up on DroneDeploy, we need to sync then when your device is connected.

Connect your Device
Before you try to sync, please make sure your mobile device is connected to the internet, and has a good connection (either over WiFi or celular).

Refresh the Dashboard
To initiate a flight log sync, click on the Sync icon to the right of search on the Dashboard:

Force close the app

If this is still not working, you can try force closing the app and restarting the app while connected to the internet. This is the most guaranteed way to kickoff the upload/sync process.

Accessing logs directly off the mobile device

As a last resort, you can access your flight logs directly from your mobile device via iTunes (for iOS users) or Android File Explorer (Android users).

iTunes:
1) Plug device into computer
2) Open up iTunes
3) Click on Phone
4) Scroll down to File Sharing

5) Go to DroneDeploy App

6) Click on No Cloud Folder (Hit save bottom of screen)

Once downloaded, this folder contains the DroneDeploy flight logs that have not been yet synced to your DroneDeploy dashboard.

Grabbing DroneDeploy flight logs for Andriod users

1) Download Android File Transfer (No need for PC)
2) Make sure File Transfer option for USB is turned on
3) Enter DroneDeploy folder
4) Save these files.

Grabbing DJI DAT files**

You can grab DJI DAT files by following the above steps of connecting your mobile device but instead of going to the DroneDeploy folder, you can enter the DJI Go folder and the DAT files will be there for download. These files are important in the case you want to send your flight information to DJI.

Alternatively, you can grab the DJI DAT files off the physical drone as well.
1) Download DJI Flight Assistant 2
2) Connect drone to computer
3) Open DJI Assistant 2
4) Click Log Export (Each drone has its own navigation)