Below is a guide to solving common issues in DroneDeploy. If this is your first flight, please see our initial setup guide.
Please see Supported Drones.
- Keeping firmware on your aircraft and remote controller up to date.
- Consistently using the newest version of the DroneDeploy app.
- Power cycling the drone and reinstalling the DroneDeploy app.
If GPS check fails, move away from any metal objects (such as your car) to prevent interference, and restart your drone, RC, and the DroneDeploy app.
If the checklist passes, but the drone won't take off, make sure you're on the latest version of firmware and have Multiple Flight Mode enabled in DJI GO.
If the camera check fails, format your SD card in DJI GO.
The DJI GO app
The GO app is great for debugging issues. If the drone won't takeoff in our app, give the GO app a try to see if there are any strange warnings or calibrations required. However, make sure the DJI GO app is closed while running DroneDeploy. Only one app can have access to the drone at a time- having both apps open will mean neither app works. Please make sure to close GO if using DroneDeploy and vice versa.
Be sure the app is not in beginner mode when flying with the DroneDeploy app.
Correct settings on DJI GO. Please note that Return to Home Altitude and Max Flight Altitude should be adjusted according to your preferences.
Most errors are caused by incorrect firmware on the aircraft.
You can see what needs updating from the DJI Go app.
Advanced Settings in the GO app:
Enable Multiple Flight Mode should be on
Try to improve the remote control signal.
If that does not work, open the DJI GO app and:
- Check for warnings.
- Try a test photo.
- Try formatting the SD card.
- Make sure exposure mode is set to Auto (or that Auto settings are disabled in DroneDeploy)
- Try with a different, empty SD card.
In the DJI GO app:
-Check that there are no warnings and that you can take a photo.
-Close the GO app, unplug the USB, reconnect via USB, and choose DroneDeploy from the popup.
Check that your drone is in the correct mode, make sure you are on the correct firmware version, and re enter the app.
Check that you have the correct firmware version and that the USB connection between your device and drone remote controller is secure.
You can manually adjust the camera settings: when connected to the drone, click the left hand sidebar and un-click the toggle button to disable the auto camera settings.
Please note: If you choose to do this, you will need to set the camera settings in the DJI Go app before each flight.