DroneDeploy

Troubleshooting for DJI drones

Tips and tricks for flying with the DroneDeploy mobile app.

Below is a guide to troubleshooting problems with the DroneDeploy mobile app for flight automation. If this is your first flight, please see our initial setup guide.

Is my drone compatible?

Issues can usually be resolved by:

  1. Keeping firmware on your aircraft and remote controller up to date.
  2. Consistently using the newest version of the DroneDeploy app.
  3. Power cycling the drone and reinstalling the DroneDeploy app.

Top reported issues:

Flight planning:

-If your drone will not take off and no errors are coming up in the checklist, attempt to power cycle your drone and the DroneDeploy app, then try passing the checklist again/
-Errors related to the size of the plan, e.g. waypoints too far apart, can usually be resolved by resizing the flight plan using the white dots on the perimeter.

Image capture:
-If the camera check fails or your flight does not capture photos, format your SD card in DJI GO.
-If photos are overexposed or underexposed, disable Automatic Camera Settings in DroneDeploy, then adjust to manual camera settings in DJI GO. Choose settings that match the conditions of your flight.

Mechanical issues:

-If GPS check fails, move away from any metal objects (such as your car) to prevent interference, and restart your drone, RC, and the DroneDeploy app.
-Errant behavior during flight: Return to home using the house icon on the app or the home button on your Remote Control.

The DJI GO app

The GO app is great for debugging issues. If the drone won't takeoff in our app, give the GO app a try to see if there are any strange warnings or calibrations required. However, make sure the DJI GO app is closed while running DroneDeploy. Only one app can have access to the drone at a time- having both apps open will mean neither app works. Please make sure to close GO if using DroneDeploy and vice versa.

Be sure the app is not in beginner mode when flying with the DroneDeploy app.

Correct settings on DJI GO. Please note that Return to Home Altitude and Max Flight Altitude should be adjusted according to your preferences.

Correct settings on DJI GO. Please note that Return to Home Altitude and Max Flight Altitude should be adjusted according to your preferences.

Firmware and Settings

Most errors are caused by incorrect firmware on the aircraft.

Please see our Firmware Troubleshooting guide to check your firmware version and ensure that you have the latest firmware available.

To learn how to upgrade the firmware on your DJI drone, please see here.

You can see what needs updating from the DJI Go app.

You can see what needs updating from the DJI Go app.

Please be sure that you have the correct settings enabled in DJI GO app

Within Advanced Settings in the GO app:
Enable Multiple Flight Mode should be on

Drone does not capture photos or camera check fails

Try to improve the remote control signal.

If that does not work, open the DJI GO app and:

  1. Check for warnings.
  2. Try a test photo.
  3. Try formatting the SD card.
  4. Make sure exposure mode is set to Auto (or that Auto settings are disabled in DroneDeploy)
  5. Try with a different, empty SD card.

App is not connecting to the drone

In the DJI GO app:
-Check that there are no warnings and that you can take a photo.
-Close the GO app, unplug the USB, reconnect via USB, and choose DroneDeploy from the popup.

Failed to set waypoints

Check that you have the correct firmware version and that the USB connection between your device and drone remote controller is secure.

All my photos are over/under exposed.

You can manually adjust the camera settings: when connected to the drone, click the left hand​ sidebar and un-click the toggle button to disable the auto camera settings.

Please note: If you choose to do this, you will need to set the camera settings in the DJI Go app before each flight.

For further questions, please search help topics on our forum , or contact support@dronedeploy.com .

Troubleshooting for DJI drones

Tips and tricks for flying with the DroneDeploy mobile app.