DroneDeploy

Troubleshooting for DJI drones

Common issues and suggestions for using the DroneDeploy mobile app.

Below is a guide to solving common issues in DroneDeploy. If this is your first flight, please see our initial setup guide.

Check compatibility

Most issues can be resolved by

  1. Keeping firmware on your aircraft and remote controller up to date.
  2. Consistently using the newest version of the DroneDeploy app.
  3. Power cycling the drone and reinstalling the DroneDeploy app.

Top issues:

  1. If GPS check fails, move away from any metal objects (such as your car) to prevent interference, and restart your drone, RC, and the DroneDeploy app.

  2. If the checklist passes, but the drone won't take off, make sure you're on the latest version of firmware and have Multiple Flight Mode enabled in DJI GO.

  3. If the camera check fails, format your SD card in DJI GO.

The DJI GO app

The GO app is great for debugging issues. If the drone won't takeoff in our app, give the GO app a try to see if there are any strange warnings or calibrations required. However, make sure the DJI GO app is closed while running DroneDeploy. Only one app can have access to the drone at a time- having both apps open will mean neither app works. Please make sure to close GO if using DroneDeploy and vice versa.

Be sure the app is not in beginner mode when flying with the DroneDeploy app.

Correct settings on DJI GO. Please note that Return to Home Altitude and Max Flight Altitude should be adjusted according to your preferences.

Correct settings on DJI GO. Please note that Return to Home Altitude and Max Flight Altitude should be adjusted according to your preferences.

Firmware and Settings

Most errors are caused by incorrect firmware on the aircraft.

Please see our Firmware Troubleshooting guide to check your firmware version and ensure that you have the latest firmware available.

To learn how to upgrade the firmware on your DJI drone, please see here.

You can see what needs updating from the DJI Go app.

You can see what needs updating from the DJI Go app.

Please be sure that you have the correct settings enabled in DJI GO app

Within Advanced Settings in the GO app:
Enable Multiple Flight Mode should be on

Camera check fails

Try to improve the remote control signal.

If that does not work, open the DJI GO app and:

  1. Check for warnings.
  2. Try a test photo.
  3. Try formatting the SD card.
  4. Make sure exposure mode is set to Auto (or that Auto settings are disabled in DroneDeploy)
  5. Try with a different, empty SD card.

App is not connecting to the drone

In the DJI GO app:
-Check that there are no warnings and that you can take a photo.
-Close the GO app, unplug the USB, reconnect via USB, and choose DroneDeploy from the popup.

On Inspire/P3: app asking to switch the switch to ‘F’ mode.

Check that your drone is in the correct mode, make sure you are on the correct firmware version, and re enter the app.

Failed to set waypoints

Check that you have the correct firmware version and that the USB connection between your device and drone remote controller is secure.

All my photos are over/under exposed.

You can manually adjust the camera settings: when connected to the drone, click the left hand​ sidebar and un-click the toggle button to disable the auto camera settings.

Please note: If you choose to do this, you will need to set the camera settings in the DJI Go app before each flight.

For further questions, please search help topics on our forum , or contact support@dronedeploy.com .

Troubleshooting for DJI drones

Common issues and suggestions for using the DroneDeploy mobile app.