DroneDeploy

Payment and Billing

Information about payment and subscriptions on DroneDeploy

Payment

Is it safe to use my credit card, and is my information secure?

Yes. Your payment information isn't stored by DroneDeploy - instead, we use Chargify, a dedicated and secure payment company.

Our online credit card sales are secured with SSL technology, the most secure encryption technology currently available for electronic transactions. Chargify uses the same credit card networks that retail stores use when you make a credit card purchase in person.

My credit card number isn't accepted or is declined

Please check with your bank if it is being declined, sometimes cards are decilned unless the bank has authorization. If your bank hasn't declined the charge, please contact us at support@dronedeploy.com

How do I get a receipt for my purchase?

When you signup, you should receive an email from us with a link to your billing portal. Visit this page and click 'Statements' at the top - this will allow you to download receipts for all prior transactions.

How do I update my payment information?

When you signup, you should receive an email from us with a link to your billing portal. Visit this page and click Update Payment Method to update your current payment information.

What are the payment options for DroneDeploy?

DroneDeploy accepts most Credit and Debit Cards, and all subscriptions will be charged in USD. We currently accept the following credit cards:

  • MasterCard
  • Visa
  • American Express
  • Discover
  • Diners Club

Subscriptions

I want to change or cancel my subscription

You can change or cancel your subscription from the Account Settings tab on DroneDeploy.

  • Any upgrade changes you make will reflect immediately, and we will prorate your account with your existing payments when you upgrade.
  • Any downgrade changes (or cancellations) will be reflected at the end of the current billing cycle.

For example, if you choose to upgrade your account from Pro to Business, the change would in effect immediately.

Please note that there will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.

Can I buy one month at a time?

Yes, when you subscribe to DroneDeploy, you will prepay for a month and enroll in an automatic subscription. If you cancel your subscription before the recurring payment, you will be charged for only a single month.

If I am on an "off" month, can I still access my data?

You will be able to view your data at the lowest Free resolution and its annotations on DroneDeploy.com, but you won't be able to use any of the Pro, Business, or Premier (formerly Precision) features (including exporting data).

Can I change the email address on my account?

Unfortunately, we cannot accommodate requests to change email addresses associated with a purchase.

Discounts and Coupons

Is there a discount available for nonprofits, students, or educational institutions?

Yes! If you are from a verified nonprofit or school, please contact sales@dronedeploy.com to receive a 30% discount coupon.

Plan Options

Can I try the "Premier" or "Business" plan instead of the "Pro" plan?

Please contact sales@dronedeploy.com to inquire about trying features from the Premier or Business plan.

Payment and Billing

Information about payment and subscriptions on DroneDeploy